How To Submit Files To PrintIn48.com
Printin48.com requests your files AFTER you make your purchase and receive your order number. You will receive the instructions after the completion of the sale.
Printin48.com cross-references your files with the order numbers. There is no reason to submit your files beforehand and it will only cause your files to get lost. After you make your purchase you can upload your files at the completion page of your order OR you can always log into your account that you will create at the time of purchase and access the upload links directly from there.
Be sure you follow our specifications in designing and formatting your files correctly as it can cause to delay your artwork. If we delay your artwork, we will reprocess your files through our queue which means that you may submit you files today but our graphics department may not be able to view your files until 24 hours from receipt. This is the reason why we request and are very adamant about following our instructions to avoid any confusion, delays or any other problems that could hinder your order to be processed regularly.
One of the biggest challenges occur when customers do not hire a professional designers. Most of the professional graphic designers especially with an expertise in Print will know how to correctly design according to our specs which includes bleed, trim and safe zone. Our online ordering system assumes that you are purchasing a print product and submit correct designed artwork. If you are not familiar with the design process you may want to purchase a design from us or hire a professional graphic designer. If are not versed in "Print Design" you will experience many challenges and difficulties. Please note that Printin48.com will not offer any refunds due to the inability to produce a correct print files. We only offer a Store Credit.
Your files must be approved by our production department before your job goes into production. Please check your account to ensure your files have been verified. If we reject your files we will include the reason and how to fix the problem. You will need to make the changes requested and resubmit the files. The job is put on hold until we receive the corrected files and verify for correctness.
Your online account serves as your main communication and order status tracker. Make sure that you check your account frequently throughout your order process until it is marked as "Shipped" as this is the final stage. You will be able to track your shipment directly from your online account.
Printin48.com is relying on the automation process to streamline our operation as it is cost efficient and easy. We understand that you would want to speak with a representative, however they have the exact same information that you have access to.
If you have any questions or concern please create a support ticket or email us at info [at] printin48.com
All communications can be tracked and checked within your online Printin48.com Account available at http://www.printin48.com/myaccount.asp
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