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How do I return an item?
Digital Media Concepts & Solutions's Printin48.com Refund Policy
Customer Satisfaction is our highest priority but due to the nature of our business we are unable to offer returns unless it is a defect or a company at fault situation. Orders are printed within hours of approval of artwork and our processing system is automatic. So there is no way for us to stop it once at print. It is imperative that you double check everything before you submit your order.
Printin48.com will try its best to satisfy our customers but unfortunately, we are living in a time today where this is not always possible. We have situations where individuals do not want to account for their mistakes and assume that we are suppose to take the loss. Also many individuals do not read our instructions and regulations. You need to be sure that you read the TOS before making the purchase so you can understand how Printin48.com operates and not later complain when the information was always there.
We will only honor a return once it has been approved by management and returns are only approved if Digital Media Concepts & Solutions is at fault. We will not refund orders that have not met deadlines or were lost by the shipping carriers. These are claims that will have to be filed directly with the carriers. Digital Media Concepts & Solutions will assist you in filing the claim.
Below are situations were absolutely DO NOT offer any refunds:
- Our processing times are NOT guaranteed. We are not responsible for missed deadlines as long as they have been shipped within reason (90% of our jobs ship within 48 hrs, we allow up to 5 days from approval to be considered reasonable). Also you need to make sure that you purchased the correct shipping for your projects and allow for any mishap such as delays and mechanical failure.
- Delay of artwork. This includes emailing the wrong email address, submitting artwork without proper identification, incorrect artwork and but limited to resubmission without notifying Printin48.com. We try to be very clear with the instructions and post them throughout our websites, accounts and notifications.
- Change of Mind. You need to make sure that you are ready to place an order, we are not responsible if your artwork was designed wrong or you need to add something else. So be certain that you are ready
However there are situations where refunds are just. In case of a refund you will receive it back on the credit card you used to purchased it. It usually take anywhere from 7 - 10 business days to complete your refund from Printin48.com to process it to your bank to apply it.
Also you must understand and agree by submitting your order that printing does not start until your print-ready artwork has been received and approved by our production department. We are by no means responsible for incorrect and/or delayed artwork submitted by customer. It is the customers sole responsibility to submit the correct formatted print-ready artwork for print. Printin48.com will notify you within 24 hours of the status of your order. If you are unsure of your artwork, we suggest you contact us prior placing your order.
Our processing times are not guaranteed as we work with machines and humans. Our turnaround times listed on our website are an average estimate on how long it usually takes. However, our on time delivery is 90% but we will notify you should we run into any type of problems which doesn't happen a lot.
We are not responsible for delays caused by the shipping carriers. We will assist you in claiming your packages, locating and tracing your order. We can only control what happens within our organization and we have absolutely no control over an outside shipping company. Should you have any carrier problems you will need to contact the shipping carrier for resolution. We will assist you in your claim but you have to agree not hold Digital Media Concepts & Solutions Printin48.com liable for any losses, damages or delays caused by the carriers
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